Practitioner Spotlight

Talitha King | Conveyancing South West

There’s a certain kind of conveyancer who instantly understands why early visibility matters.

Not because “compliance” is the industry buzzword of the month.

But because they’ve lived the reality of what happens when critical information surfaces too late.

That’s exactly why Talitha King, Director and Licensee of Conveyancing South West, brought Conveyancing Concierge Australia into her business.

After seeing CCA presented at an industry conference in 2025 and hearing positive feedback from other respected practitioners, Talitha decided to trial the platform.

Her thinking was simple:

“It's a great product for helping to capture all the data that you need from your client right up front at the beginning.”

And for a busy conveyancing office handling high volume of transactions, that early visibility has made a significant difference.

Earlier visibility means earlier intervention

One of the strongest themes throughout Talitha’s interview was risk visibility.

Not AML onboarding or identity checks. Actual transaction visibility.

CCA helped uncover issues earlier that traditionally may not have surfaced until much later in the settlement process.

That includes:

• Unapproved structures

• Incorrect ownership assumptions

• Existing mortgages clients believed were paid out

• Missing or incorrect client details

• Non standard circumstances requiring early planning

Talitha explained that even simple discrepancies can create unnecessary stress and rework later if they are not identified upfront.

“We can see if there’s a discrepancy off the bat and we get it fixed before we draw up paperwork.”

One example she highlighted was clients incorrectly believing their mortgage had already been discharged.

CCA allowed her office to identify that issue immediately and start the conversation early, rather than discovering it dangerously close to settlement.

That kind of visibility matters. Especially in an industry where practitioners increasingly carry the burden when something goes wrong.

A growing focus on risk and liability

Alongside running her conveyancing practice, Talitha is currently studying law and is due to graduate at the end of 2026.

That additional legal perspective has only reinforced the importance of early disclosure and proactive file management.

During her interview, she spoke candidly about the increasing expectations around compliance, documentation and risk management across the industry.

“The more data you can get upfront, the more you can manage any potential issues.”

She also highlighted something many practitioners quietly worry about: If something goes wrong later, the conveyancer is often the first-person clients come back to.

That’s why documenting disclosures early matters. That’s why audit ready onboarding matters.

And that’s why Talitha says she particularly values CCA’s client acknowledgements and warnings around cyber fraud.

“They cannot say that they have not been warned. If they’ve read & acknowledged that, they’ve been told.”

For conveyancers navigating increasing AML expectations, cyber risks and professional liability pressures, that documentation creates an important additional layer of protection and evidence.

Professional onboarding without the chaos

Another major shift for Talitha’s office has been the client experience itself.

Previously, onboarding often relied on phone calls, emails and separate questionnaires after the file was opened.

Now?

One secure link.

One professional touchpoint.

One streamlined process that gives clients something productive to do immediately while the conveyancer reviews the contract and assesses the file.

As Talitha explains:

“It gives the client reassurance that you are their agent, you have received their file, and you are working on it without you really having to do anything.”

That breathing space matters operationally.

Instead of being dragged straight into reactive admin, conveyancers gain time to properly assess the transaction before the flood of calls and questions begins.

Security matters more than ever

Cybercrime and fraudulent activity remain one of the biggest concerns across the property industry.

Talitha made it clear that secure handling of client information is now non-negotiable.

“Having a secure way of sharing information is absolutely vital.”

CCA was built with that reality in mind. Not to replace professional judgement.

But to help conveyancers gather clearer transaction intelligence early, reduce sensitive information sitting across fragmented email chains, and create structured records from the beginning of the file.

“Just give it a go.”

When asked what she would say to another conveyancer hesitant to try something new, Talitha’s answer was refreshingly straightforward:

“Just give it a go. You’ve got nothing to lose by trying it.”

She also pointed out something many busy offices overlook: CCA does not require a complete business overhaul to start seeing value. In many cases, implementation is simply: Send the onboarding link as soon as the contract arrives.

That’s it.

And according to Talitha, even the time savings alone justify the investment.

“If we’re saving an hour per file, it’s already paid for itself.”

Conclusion

Talitha’s feedback reflects something we hear consistently from conveyancers using CCA across Western Australia...

The biggest value often isn’t one single feature.

• It’s the earlier visibility.

• The reduced chasing.

• The better prepared clients.

• The structured disclosures.

• The breathing room.

  
  

And the ability to assess what you’re actually walking into before the file gains momentum.

For an industry under increasing pressure from compliance, cyber risks and rising client expectations, that visibility matters more than ever. And practitioners like Talitha King are proving exactly why.