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  • Jun 29
  • 10 min read

Updated: Jul 6


Our July 2026 release introduces one of the largest updates to CCA since launch, delivering new features, smarter conditional logic, expanded onboarding questions, enhanced alerts, and improvements to support the evolving compliance and regulatory landscape.


Many of these updates have been developed in response to valuable feedback from our members, helping reduce follow up enquiries, improve early risk visibility, and streamline the conveyancing process from the moment a client is appointed.


To ensure CCA continues to evolve alongside industry requirements, legislation and customer feedback, platform updates will now follow a structured quarterly release schedule.


As CCA continues to grow, we appreciate there will be interest in understanding the logic behind our onboarding process. While this page outlines the latest enhancements, CCA's conditional logic framework and decision matrix remain proprietary and form part of the intellectual property underpinning the platform. For this reason, we're unable to provide walkthroughs or documentation detailing every question, trigger or decision pathway.


Instead, these release notes are designed to keep members informed of new features, enhancements and improvements while preserving the integrity of the platform for the benefit of all users.


Below is a summary of the key enhancements included in this release.


Onboarding Updates | Purchaser & Seller


We've completely redesigned the way ownership information is collected.

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Previously, clients selected their ownership or purchasing entity structure from a single list (Individual, Company, Trust, Other). This occasionally created uncertainty where more than one option applied, such as a property owned by individuals as trustees of a trust, or where a company was also involved.

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CCA now asks a series of individual Yes or No questions to establish whether the transaction involves individuals, companies, trusts or other ownership structures. This provides clearer responses and allows multiple ownership types to be identified where applicable.


Where a company is selected, CCA now captures significantly more information than just the company name.


Depending on the client's responses, onboarding may now collect the company's registered name, ABN or ACN (or foreign equivalent), business activity, industry sector, where the business operates, whether it is controlled by foreign persons, and any other business, trading or abbreviated names used by the company.


This additional information provides greater visibility of the entity involved from the outset, supporting your initial risk assessment and reducing the need for follow up enquiries later in the transaction.












Where a trust is identified, CCA now collects additional information to provide greater visibility of the trust structure and purpose from the outset.


Clients are asked to identify the type of trust, discretionary trusts, unit trusts, bare trusts and Self Managed Super Funds (SMSFs). While SMSFs are also captured elsewhere throughout onboarding, they have been intentionally included within this section as clients commonly expect to find them alongside other trust structures.


CCA also asks whether the trust is known by any other names or abbreviations, and the nature or purpose of the trust. Where available, they also have the option to upload a copy of the trust deed to assist with the transaction and reduce the need for follow up requests.











To support your AML risk assessment, clients are now asked to provide their current occupation during onboarding.


Capturing this information at the commencement of the transaction helps build a clearer understanding of your client and supports customer due diligence, particularly where enhanced enquiries may be required under the AML legislation.




We've updated the guidance displayed within the Contact Details section.


Clients are now prompted to provide one unique email address per individual, helping ensure each party can receive correspondence directly.


We've also clarified that mobile numbers are preferred throughout all phone number fields. Where a landline is provided instead, clients are prompted to include the relevant area code 08. Australian phone numbers default to +61, with the option to change the country code where required. For Example:

+61 08 94111111



Where a client indicates they are related by blood to the other party, CCA now collects additional information to support completion of the RevenueWA Duties Valuation Form - City Town and Suburban Property

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The onboarding now asks whether the agreed purchase price reflects current market value, the estimated market value of the property, whether an independent valuation has been obtained, and provides the option to upload a copy of the valuation.

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We've also introduced a new Rates & Tax Adjustments section here, allowing clients to confirm whether adjustments for council rates, water rates, land tax and strata levies should be calculated at settlement or managed privately between the parties. Clients are also advised that search fees charged by relevant authorities may apply.






CCA now asks whether a client, their close family member, or a close business associate hold, or has previously held, a prominent government, political, judicial, military or international organisation role in Australia or overseas.

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Where applicable, CCA captures details of the position held and the relationship to the client.


This information assists your office in identifying Politically Exposed Persons (PEPs) and determining whether enhanced customer due diligence may be required under the AML legislation.




We've updated the Power of Attorney section to capture either the Donor or Attorney's details, depending on who is completing the onboarding.


This better reflects real world scenarios where the Donor completes onboarding, but has appointed an Attorney, for example while travelling overseas. It ensures the correct person's details are captured while supporting a wider range of Power of Attorney arrangements.



CCA now asks clients which identification documents they currently have available throughout the transaction. This is NOT a Verification of Identity (VOI) check, and CCA does not request or collect copies of these documents.

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Instead, this provides early visibility where a client may have limited identification available, allowing your office to address any potential verification challenges before they impact the transaction. This is particularly beneficial with the customer due diligence requirements introduced under the AML legislation from 1 July 2026.



We've introduced a confirmation checkbox beneath all optional document upload fields where supporting documentation has been requested.


Where a client is asked to provide a supporting document but elects not to upload it during onboarding, this checkbox allows CCA to record this response and generates an alert for your office.


This provides clear visibility that the document was requested during onboarding but may still need to be obtained from the client as the transaction progresses.


To support your initial risk assessment, CCA now asks whether the client, or anyone involved in the transaction, is currently or has previously been subject to bankruptcy or insolvency, court proceedings, criminal charges or convictions, regulatory investigations, or sanctions affecting assets or funds.

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Where any circumstance is identified, CCA automatically requests additional information so the client can provide context before the matter is opened. This helps reduce follow up enquiries while giving your office greater visibility of matters that may require further consideration.




CCA now asks clients how confident they are with completing online processes, including electronic document signing.

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Understanding a client's level of digital confidence allows your office to tailor communication and support from the outset.


Whether a client is comfortable managing the process independently or may benefit from additional guidance, having this early visibility helps create a smoother experience for both your team and your clients.


We've enhanced the cyber security information presented during onboarding to better reflect the increasing sophistication of cyber crime targeting property transactions.


Clients are now warned that artificial intelligence (AI) and deepfake technology can be used to impersonate settlement agents and other trusted parties through emails, phone calls, text messages and documents. The updated guidance reinforces the importance of independently verifying contact details before acting on any request involving money or changes to bank details.


We've expanded the referral source section to provide greater insight into where new business is coming from.


Where a client indicates they were referred by a friend, family member, colleague, broker, surveyor or developer, CCA now asks who referred them.


This provides your office with better visibility of referral relationships and can help identify valuable referral partners and marketing opportunities.



Sale Onboarding Updates


Where a property is being dealt with by a surviving proprietor, CCA now asks whether the joint tenancy was ever severed before the deceased passed away.


This additional question recognises that, following a separation or Family Court Order, a joint tenancy may have been intended to be severed but the required dealings were never registered with Landgate. In these circumstances, the Certificate of Title may still record the parties as joint tenants despite changes to their legal arrangements.


Where more than one individual is selling the property, CCA now identifies whether the transaction relates to a separation or divorce before collecting additional information.

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If applicable, clients are asked about the current communication arrangements between the owners, including whether they are communicating directly, through representatives, experiencing limited communication, or another arrangement applies.


CCA also captures whether the transaction is proceeding under a Court Order or written agreement, the current stage of those arrangements, and provides the option to upload a copy of the relevant Court Order or signed agreement to help your settlement agent commence the matter without delay.

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To further streamline communication, CCA also records whether either party is represented by a solicitor and, where applicable, collects their contact details.










CCA now captures whether the property includes a solar energy system and whether all associated components, including the inverter, batteries and mounting equipment, are fully paid for and owned outright.

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Where a solar system is subject to finance, a lease or another repayment arrangement, your office receives early visibility so any discharge requirements or third party interests can be identified before settlement.



To provide greater visibility of potential settlement adjustments, sellers are now asked whether any water rates, council rates, strata levies or land tax are currently overdue or subject to a payment arrangement.


Where any arrears are identified, CCA records which accounts are affected and asks the client to provide an approximate outstanding amount. This gives your office early visibility of liabilities that may require further investigation or adjustment prior to settlement.

We've refined the Australian Tax Residency question to improve clarity for clients and provide more meaningful information for your office.


Rather than selecting a simple Yes or No, clients will now choose between:

  • One or more registered owners are foreign tax residents

  • All registered owners are Australian tax residents


The selected response will now flow directly through to the Client Declaration, providing a clear record of the client's declared tax residency without the ambiguity of a Yes/No response.


Where a foreign tax resident is identified, CCA will also generate a dedicated alert within your dashboard, prompting consideration of:


  • Foreign Resident Capital Gains Withholding (FRCGW) obligations

  • ATO Clearance Certificate eligibility

  • Whether an ATO Variation Notice may be applicable

  • Liaison with the purchaser's representative where required

  • Any additional information or supporting documentation that may be required before settlement


This update is designed to improve clarity for clients, strengthen your file records, and provide earlier visibility of matters that may require further consideration.



Purchase Onboarding Updates


To support completion of the RevenueWA Foreign Transfer Duty Declaration, purchasers are now asked to confirm their specific residency status during onboarding.


As every purchaser acquiring an interest in land in Western Australia is required to complete a Foreign Transfer Duty Declaration, regardless of their residency status, the available response options have been aligned with the RevenueWA declaration.


This also provides early visibility of circumstances where foreign transfer duty may apply.


For further information, or to view the RevenueWA Foreign Transfer Duty Declaration, visit: Foreign Transfer Duty Declaration Form



To support customer due diligence under the AML legislation, we have expanded the options available for the source of funds being used to complete their property purchase.


Purchasers can select one or more funding sources, including:

  • Bank or lender finance

  • Savings or accumulated income

  • Sale of another property

  • Business income

  • Inheritance

  • Gift from family or friends

  • Private loan

  • Superannuation funds (where permitted)

  • Cryptocurrency or digital assets

  • Other



We've streamlined the tenancy section for sole purchasers.


Where only one purchaser is identified during onboarding, CCA now automatically skips the tenancy information and proceeds directly to the next relevant section.


This removes an unnecessary step, as the purchaser will be registered as the sole proprietor, creating a faster and more intuitive onboarding experience.


Please note: As sole ownership is assumed, no tenancy declaration will appear within the Client Declaration for the purchaser to sign.

New Features


A new Client PDF is now available from within your CCA dashboard, making it easier than ever to send onboarding instructions to newly appointed clients.


Selecting Client PDF automatically downloads a professionally branded PDF containing your office's unique onboarding link and clear instructions for clients to begin the onboarding process. This provides a consistent starting point for every new matter and can be attached to your existing appointment emails, SMS messages or practice management workflows.


This feature was developed in response to industry guidance from the Commissioner for Consumer Protection, who recommends against placing links directly within the body of emails.


By embedding your unique onboarding link within the PDF instead, offices can provide clients with a simple, professional and more secure way to commence onboarding. Attach this document to your quotes or forward to your clients once appointed.


A new Latest Updates button has been added to your CCA dashboard, providing a central location to view the latest platform update notes.


While CCA's conditional logic framework remains proprietary, this page provides an overview of what's changed, why it has been introduced and how it may benefit your practice. It's the easiest way to stay up to date with the ongoing evolution of the platform and understand how new features and enhancements may impact your workflows.



Important


As part of this release, many of the CCA Risk Alerts have also been updated to reflect the new onboarding questions, expanded conditional logic and evolving legislative requirements.


As with every feature within CCA, the platform is designed to support, not replace, your professional judgement. Every transaction is unique, and appropriate due diligence should continue throughout the course of each settlement.


CCA is designed to identify the broader scope of conveyancing risks, not solely AML related risks. While some alerts may represent higher AML risk indicators, others relate to practical settlement considerations, Landgate requirements, RevenueWA obligations, funding arrangements, documentation and other transaction specific matters.


CCA should be used as an early visibility tool alongside your office's AML program and any specialist AML screening or customer due diligence systems used to meet your AUSTRAC obligations. The information securely collected through CCA supports these downstream compliance processes while reducing duplicate data collection.


Finally, CCA will continue to evolve alongside industry practice, legislative change and member feedback. Our goal is to make life easier for conveyancers without overwhelming clients with unnecessary questions. If you identify a scenario that hasn't been captured, believe an alert could be improved, or have an idea for a future enhancement, we'd love to hear from you.


Urgent issues can be reported via Support, while suggestions for future improvements can be submitted through Feature Requests, both available from within your CCA dashboard.




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